Shipping Protection by Route

SHIPPING

Orders are processed within 1–3 business days (Mon–Fri) and shipped via standard delivery (3-5 business days within the U.S.

International Orders 7–21 business days.

*If you are using DHL as your shipping carrier. Please know that Import Fees/ Customs/ Duties/ Taxes ARE NOT INCLUDED within the purchase. You will have to pay wit the arrival of your order.

You’ll receive tracking details once your order has shipped. Free U.S. shipping is available on orders over $100.

Please ensure your address is accurate — Umber By J Lenay is not responsible for delivery issues caused by incorrect addresses.

Route Insurance is included by default to protect against loss, damage, or theft. https://claims.route.com

USPS Insurance is also applied onto you package. If you package is missing you will have to reach out to USPS https://www.usps.com/help/claims.htm

MONEY BACK GUARANTEED

*Absolutely no changes after 3 Months or entire bottle is used CORRECTLY

We offer refunds under specific conditions.

If you experience an allergic reaction, contact us with proof (what you skin looked like before using the product and after) for an immediate refund.

To be eligible for a standard refund, products must be used consistently for 3 months or until the bottle is finished. Refunds are processed within 3–7 business days once approved and will be returned to your original payment method.

Anything less then 3 months of usage will not be refunded.