Umber By J Lenay Refund Policy

At Umber By J Lenay, we are committed to providing high-quality products designed to meet your needs. If you are not completely satisfied with your purchase, we offer the following refund policy:

Eligibility for Refund

1. Product Usage Requirement:

   • To be eligible for a refund, you must use the product as directed and for the full duration of three (3) months or until the entire bottle has been used, whichever comes first. This allows adequate time to experience the full benefits of the product.

2. Allergic Reactions:

   • If you experience an allergic reaction to any of our products, you may request an immediate refund. To process the refund, we require proof of the reaction, which can include clear photographs and a doctor’s note or medical documentation confirming the reaction.

How to Request a Refund

1. Contact Customer Support:

   • Email our customer support team at customercare@umberjlenay.com with your refund request. Include the following information:

     • Your full name and order number.

     • A detailed explanation of your experience with the product.

     • Proof of allergic reaction, if applicable.

2. Return Policy:

   • If the product is not completely used and does not meet the three-month usage requirement, the item must be returned in its original packaging. Shipping costs for returns are the responsibility of the customer unless otherwise agreed upon with our customer service team.

Refund Process

• Approved refunds will be processed within 3-7 business days after receipt of the necessary documentation or returned product.

• Refunds will be issued to the original payment method used at the time of purchase.

Important Notes

• Refunds are only available for purchases made directly from Umber By J Lenay’s official website or authorized retailers.

• This refund policy does not cover dissatisfaction resulting from misuse of the product or failure to follow usage instructions.

• We reserve the right to deny refunds if the above conditions are not met or if fraudulent activity is suspected.

Thank you for choosing Umber By J Lenay. We value your trust and are here to support you on your journey to confidence and self-care.