Umber By J Lenay Shipping Policy

At Umber By J Lenay, we strive to deliver your products in a timely and efficient manner. Below are the details of our shipping policy:

Order Processing

1. Processing Time:

   • Orders are typically processed within 1-3 business days (Monday through Friday, excluding holidays) from the time your order is placed.

   • You will receive an email confirmation with your tracking details once your order has been shipped.

2. Order Changes or Cancellations:

   • Changes or cancellations must be requested within 1 hour of placing the order. Please contact our customer support team at Customercare@umberjlenay.com.

Shipping Options & Delivery Times

1. Domestic Shipping:

   • Standard Shipping: 3-7 business days.

   • Delivery times may vary depending on your location and selected shipping method.

2. International Shipping:

   • Delivery times range from 7-21 business days, depending on the destination country and customs processing times.

   • Customers are responsible for any applicable duties, taxes, or customs fees required by their country.

Shipping Costs

• Shipping costs are calculated at checkout based on the destination, weight, and dimensions of your order.

• Free standard shipping is available for domestic orders over $100.

Address Accuracy

• Please ensure that your shipping address is correct at the time of checkout. Umber By J Lenay is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

• If a package is returned due to an incorrect address, additional shipping charges may apply to resend the order.

Lost or Damaged Packages

1. Lost Packages:

   • If your package is lost during transit, please contact us at customercare@umberjlenay.com with your order details. We will work with the carrier to locate your package or send a replacement if necessary.

2. Damaged Packages:

   • If your package arrives damaged, please contact us within 7 days of delivery. Provide clear photos of the damage and your order information for a replacement or refund.

Shipping Restrictions

• We currently do not ship to P.O. Boxes, APO, FPO, or DPO addresses.

• Certain products may be restricted for international shipping due to local regulations.

Contact Us

For any questions or concerns regarding your shipment, please reach out to our customer support team at support@umberbyjlenay.com. We are here to assist you.

Thank you for choosing Umber By J Lenay. We appreciate your trust and look forward to serving you!